A simple approach to starting your claim
Redesigning the website removing the unnecessary
Product
Website
Task
Reducing first contact time
Role
UI
Deliverables
Build concepts, UI, Co-design workshops
"A great tool, that will save us time"
Lydia, Customer Support
The challenge
Customer accessing the Law Partners mobile site.
The solution
A simple online questionnaire that asks of the user specific questions, before assessing the vialibility of a successful claim.
Meetings
2
Focus groups
5
Design sprints
1
Prototypes
2
Homepage
Wireframes
Questionnaire screens
Questionnaire screens